Refund policy

Returns, Refunds & Exchanges Policy

Returns

We accept returns within 14 days of delivery. Buyers must contact us within 14 days of receiving their item to request a return.

To be eligible for a return, the item must:

    •    Be in the same condition as received

    •    Be unworn, unused, and unwashed

    •    Have all original tags attached

    •    Be returned in original packaging

    •    Include proof of purchase (order number or receipt)

How to Start a Return

To initiate a return, contact us at contacto@rositepr.com within 14 days of delivery.

Returns sent without prior approval will not be accepted.

Return Shipping

    •    Buyers are responsible for return shipping costs

    •    Original shipping fees are non-refundable

    •    We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments

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Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at contacto@rositepr.com so we can resolve the issue promptly.

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Non-Returnable Items

In accordance with Etsy and Shopify policies, the following items are non-returnable:

    •    Earrings (for hygiene reasons)

    •    Custom or personalized items (including special orders)

    •    Sale or clearance items

    •    Gift cards

If you are unsure whether an item is eligible for return, please contact us before purchasing.

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Exchanges

We do not offer direct exchanges.

To receive a different item:

    1.    Request and complete a return for the original item (subject to approval), and

    2.    Place a new order for the replacement item.

This ensures faster processing and inventory accuracy.

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European Union Customers – Right of Withdrawal

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must:

    •    Be unused and unworn

    •    Include original tags and packaging

    •    Include proof of purchase

Buyers are responsible for return shipping costs unless the item is defective or incorrect.

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Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

    •    Refunds will be issued to the original payment method

    •    Processing time is up to 10 business days

    •    Banks and payment providers may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at contacto@rositepr.com.

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Contact Information

For questions regarding returns, refunds, or exchanges, contact us at:

contacto@rositepr.com